At What Point Does Retail Wakes Up?

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After years of working in retail watching it change with the changing times as the internet has started to dominate the way people shop to a point it has changed the way people now shop with the stores themselves. That is tending to use the store more as show rooms of the goods they are going to buy which now largely on line.

But has the retail moved in such a way to take advantage or even adapt to this new way of shopping not really. They have put some new ways of doing things in store that is allowing people to buy things online in their stores but they have not fundamentally changed the way they function since the 1970s.

That is they put targets and hard sell before customer service and after care which worked decades ago when people had the money and were less savvy about shopping as they did not need to be as they had more money in their pockets.

Then the credit crunch came and people had less money to spend so they became very careful how they spent their money in so much they wanted more value for their money and not buy things they perceive they did not need. Basically it got harder for retail to sell people things especially when people became very good even demanding bargains.

Add to this the fact people caught on to the fact they did not have to leave home to shop and find everything they wanted to buy on line at good prices on the internet. The upshot of which why do they need to go to a shop where they think they will be met by a salesman who is more interested in selling them some thing they do not need or try hard sell on them as that is how things have always happened in their experience.

So in the end people have started to think why they need to actually go to a retail store any more other than those who still love the personal touch and physically see the things they are going to buy which as a group is shrinking,

But retail is failing to universally to adapt to this change and as their profits fall rather than adapting it has fallen back onto the old ways of doing things decades ago that is putting making money and extracting as much money out of each customer first. This is some cases is at the expense of good customer service or even believing this to be good customer service.

But in the end by doing this retail has planted the seeds of their eventual demise as eventually just why should people even want to come to their stores as after all they way they do things will put off customers rather than attract them.

My personal opinion is this is the wrong way for retail to go as it is making them nothing special any more or if anything it is making their stores very uninspiring even boring places to visit with some of the annoying people working with them.

If anything they should of really gone further back in time in the way they do their business to a time when real customer service was provided by people who put the customer first before profit. On top of this the stores were places which were fun places to visit full of wonders rather than the sterile places they have become.

But as always I know I am right in my opinions but as always I will not be listened to even ridiculed, mocked and even be called a fool by those people who run retail but I am not the fool or one who is burying my head in the sand hoping things will get better if they keep doing the same thing again and again.

I do have an advantage I have lived a long time, observed the world around me and my grandparents ran a garage which put the customer first and gave them real customer serve which made them enough money to always have a comfortable life. The business is still going strong so 20 to 30 years later and survived the credit crunch with little or no effect on the business!

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Corporations Have Replaced the Church!

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Once in the West it was the Church who told us how to live and think even at the point of a sword wielded by those who wanted power and wealth at any cost. Something we over our history we have managed to remove from our society so we could finally enjoy our lives free from the church’s oppressive rule in the background.

What now dismays me in the United Kingdom and especially in the United States the oppressive rule of the Church has been replaced by insidious rule of the Corporations and those who run them. Who much like the leaders of the Churches in the past, especially in Europe, use their corporations to increase their power and wealth at the expense of society at a whole.

Much as the Churches before them the Corporations have started to directly influence the governments for their own benefit even to a point of telling people how to live, think even what to buy. All so a small group of people who head these corporations, much as religion before them, can live in abject wealth and privilege as parasites on the society they suppose serve.

What really worries me that people in general are blind to this thinking the corporations and the people who own them have the best intentions for them and society in general. When in actual fact the corporations and the people who own them are self serving to make money at the expense of society and even the environment.

These same people complain about poor wages, poor treatment and environmental damage about these corporations and do nothing about even keep buying from the offending corporations. Then they wonder why nothing ever changes and the power of the corporations grows as they know people will do nothing.

In conclusion the Church has been replaced by the Corporations who pray at the same alter of power, greed and wealth at any cost as the Church before them!

Please Note: If you are interested in a more personal scrapbook of mine just follow the link to Patterns in the Static!.

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My New Mantra!

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One of my new mantras will be:

Society does not serve Business but Business serves Society!

Enough said I think!

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We Should Question Big Business Morals!

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There has been a second story on the BBC News about a big company whose payment terms are unacceptable to smaller companies in so much they are asking for money for a supplier to supply them or the supplier will lose the contract if they do not pay the money or accept the unreasonable payment terms.

Basically the big company is taking an unfair advantage of their position to a point they are damaging their suppliers some of which are now refusing to deal with the company in question any more simply because the big company will not pay it’s bills in reasonable time.

Am I not only one who thinks that the action by the company in question and other companies is immoral and an abuse of a powerful position all in the name of profit and pure greed. If these companies and it’s owners believe this practice is acceptable I for one question their right to do business and morals.

As the BBC story point out customers have a way to complain if the same companies act the same way but the suppliers have no way to complain when the company does the same to them frankly is unacceptable position and from the story something which need to be fixed.

But what this story highlights along with other stories and personal observation of the way business works in the West in so much that our Capitalism is basally flawed by base immorality and greed which means they will do anything to make money regardless of the damage they cause to anyone else.

It is high time people wake up to what is really going on and start to question the actions of the big companies and force the government here in United Kingdom to finally start to clean up our Capitalism here because it is certainly doing more damage to our economy and market than good.

If anyone has not noticed just how closed the market in the United Kingdom has become in the past few decades in so we here do not get any new products but just variations of the same old products.

It’s time customers simply wake up to this fact and stop accepting this situation here in the United Kingdom!

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The Height of Laziness In Business!

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I have always found those top level managers who just look at the figures and statistics to work out if their businesses is working well and making a profit a very lazy thing to do. After all a business is more than a set of figures but made up of people who strangely cannot be quantified by numbers.

It is my personal view that figures only tell a part of what is happening in a business and only partially useful in working out what is going in a business in a broad sense not what is actually happening on the ground where the people actually work and produce the money the business produces.

Hence those top level managers who just depend on looking at the figures and statistics really to not have a feeling how the business is going in so much how their customers and feel about the business and it’s products. In essence they become remote from the business itself and it’s customers and employees to a point they create their own Ivory Towers.

Sadly we see this happening all around us as top level managers and businesses put profits first before their customers and employees even the products they produce whose quality have dropped noticeably.

This is certainly both a modern and very old trend as far as business something which we all hoped had gone away and had for a long time. It is certainly not a very enlightened way to do things which always leads to trouble as people become very dissatisfied with the situation.

Add to this things do not have to be this way and decades ago when people did business or produced things they did it with a thought both for their employees and customers and still made big profits. These businessmen actually spent time understanding their business beyond the raw figures and statistics and reaped the benefits.

But as always in our modern world people forget when a crisis hits how do the basic things falling back on what they think are tried and trusted methods of doing business forgetting the basic fact they never worked the first time and the trouble they created!

Please Note: If you are interested in a more personal scrapbook of mine just follow the link to Patterns in the Static!.

Please Note: If you are interested in my home page just follow the link to Experiment No. 3.

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Questioning the Ethics of the Modern Business?

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I doubt I am not only one who is starting to question the ethics of modem business especially here in United Kingdom and United States mainly because of what caused the current economic crisis which the world is slowly coming out.

Add to this a whole series of scandal which have hit the business world which include Banks manipulating market in underhand ways to keep their profits up, companies paying people the low wages and stepping on peoples rights to work to small things like the Big Six here not giving people back any credit they have unless the people ask for it.

I bet if you looked more deeply into the business world both here in United Kingdom and United States you find even more systematic corruption, sharp practices and simple dishonesty which have been the acceptable way business has always ways been done or come into being because companies are trying to make a profit at any cost.

My personal view it is high time both governments in the United Kingdom and the United States got off their hands and actually starting to clean up the way business is conducted in both countries as frankly leaving things as they are will only end up causing real damage to the countries standing in the world and society itself, especially here in United Kingdom.

We did have a reputation of fair play and basic honesty all over the world here in United Kingdom but this is being eaten away by the actions of businesses here something once lost we will have difficulty to regain. Add to this why would a foreign investor want to invest in a country which is basically dishonest and corrupt?

Saddest part of all this nothing will be done in United States as both government and people have allowed their Federal Government to slip into the hands of both big business and the few rich.

Please Note: If you are interested in a more personal journal of mine just follow the link to Acta Spiritu Amisso.

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Tilting at Ivory Towers

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A week of working a store which has an air conditioning set to 21ºC as a money saving measure by the company I work for all this regardless of the fact that the store temperature yesterday rocketed over 30ºC which made it very uncomfortable for everyone both employee and customer alike. It was that bad in the store we were getting complaints from customers about the store being too hot. But sadly these complaints will fall on deaf ears of an upper management who are more intent on saving money and making a profit than actually looking after those who will make their profits that being the customer and employees without which they could not even hope to make a profit!

But this is once again a prime example of the British Upper Management and so called Businessman who are so blinded by greed and making a profit at any cost regardless the effect it has on other people. In the end it is a very short sighted view which time and time again has returned to haunt them as eventually as their business fail and continuously struggle because of this short sightliness.

This is regardless of the warnings signs from companies like American Microsoft who since Bill Gates left has changed it attitude to just making money rather than being innovative and forward thinking. If they took notice they would of noticed that Microsoft’s fortunes since the change have not been as good whose employee record and standard of products has fallen dramatically since Bill Gates left. They should really should take note that Microsoft puts its profits first so much it now care little about it customers and employees to a point it is due a very rough ride from the IT Industry over it’s new releases of Windows and Office both of which are not being welcomed with open arms by the industry in general, at best given a luke warm to indifference by the industry.

All this in a background of other companies who are prepared to take risks be innovative even to the point of making mistakes, here in United Kingdom Virgin and in United States Google, because of this have made profits which are still grown in these difficult times. Certainly in the case of Virgin they also have a good record with their employees.

These companies show the way companies and capitalism in general should go with a better regard to both the customer and employees in general. It also shows greed, focus on only profit and failure to grasp and do things in a new way is crippling British Industry here in a fundamental way.

I know it is important for companies to make money but there has to be a basic honestly, morals and humanity as if these are missing we will end up with industry and businessmen who continually make the same mistakes again and again. In the end their inaction will bring both themselves and society in general as it stagnates and stops moving forward.

British Business as a whole is run by those who sit in their Ivory Towers and it shows as a once great industrial country wallows in durums lamenting it’s problems rather than actually doing something new and different to solve them. These businessman basically fiddle as British Business burns because of their incompetence, lack of imagination and their pure greed.

Capitalism much like Communism is an ideal which has been corrupted by those who put personal wealth, power and comfort before everyone else at a cost of everyone else’s basic quality of life and liberties.

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