This made worse by the fact if you gave the same people tasks which involved fixing a car or even following a recipe to follow they would have no trouble following or understanding instructions about the tasks themselves.
On a fundamental level using a computer is as difficult as either fixing a car or following a recipe as long as you can follow instructions which in all cases are written in similar ways or even the same way.
It is as if people throw out their basic common sense when they are faced with a computer which they would of used to either fix a car, follow a recipe or similar tasks!
All I have to ask why?
As computers are no more of a mystery than just following instructions!!!